Frequently Asked Questions
Discover everything you need to know about your olfactory journey with Mystic Perfume.
Are your fragrances authentic and long-lasting?
Yes, every fragrance in our collection is 100% authentic and sourced directly from reputable houses. We specialize in Eau de Parfum concentrations to ensure high sillage and longevity on the skin.
How long will it take for my perfume to arrive?
Standard shipping typically takes 3-5 business days. Due to safety regulations regarding the transport of alcohol-based liquids, all perfumes are shipped via ground transportation.
What is your return policy for opened fragrances?
To ensure hygiene and quality, we only accept returns on unopened and sealed perfume boxes within 30 days of purchase. We recommend purchasing a sample size before committing to a full bottle.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada due to international shipping restrictions on flammable liquids.
How should I store my perfume to maintain its quality?
To preserve the integrity of the scent notes, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping perfumes in the bathroom.
Can I get a refund if I have an allergic reaction?
While we provide a full list of ingredients for every scent, we recommend a patch test first. If you experience a reaction, please contact our support team with medical documentation for assistance.